It’s possible that there’s something wrong with the output style that’s being used to format the document. If so, Cindy or Brian will be glad to help you create a revised output style.
However’ there’s also another possbility. It’s possible that a Word style template has been applied to the section of the document containing the citation. This is most likely if you composed your document in a grant template or other type of template.
In Word 2007, you can check for a style template as follows:
1. Highlight one of the problematic citations.
2. Use the arrow in the lower-right-hand corner of the “Styles” section of Word’s header to open the “Styles” list.
3. Scroll through the list until you find the boxed style. In the example below, the “nihHeader 1” template has been applied.
4. Click on a different style to change the style of the citation (you may wish to use “Normal” or “Arial, 11pt” for example). If your choice changes the font, you can apply a different font using the drop-down menu in the “Font” section of the Word header.
In Word 2003, you can check for a style template as follows:
1. Use the Word "Format" menu to select "Styles and formatting." A “Style and Formatting” pane will appear to the right of the Word document.
2. Highlight the problematic portion of the text
3. Scroll through the styles in the “Style and formatting” pane until you find the style that is currently in use (it is usually underlined, highlighted or boxed in some way)
4. If a header style or other template style (like nihheader) has been used, select a new style like Normal or "Arial 11 pt" from the "style and formatting" pane. If your choice changes the font, you can apply a different font using the Word’s font toolbar or the “Font” option available through the “Format” menu.