I can't log in to my account

1. Does the screen you're viewing contain one of the log-in boxes shown below?

"

If so, answer the following questions:

a. Have you already created a RefWorks account or are you trying to use your UNMC NetID to log-in? You must "Sign up for an individual account" (using the link under "New to RefWorks") before you can use RefWorks. You will select your own RefWorks username and password when you register.

b. Does the login box contain the words "University of Nebraska Medical Center?" If not, click on the "Login using your group code" OR "group login" link. Enter UNMC's group code in the login box that appears.

c. Does the "You have made an invalid entry" message appear even though you're sure you're entering the correct login and password? Review question b above. If this doesn't resolve the problem try clicking the "forgot your password" link. You will be asked to enter the e-mail associated with your account. A list of all usernames and passwords associated with that e-mail will be sent to you. If you still have problems after checking this list of usernames and passwords, call the reference desk 402-559-6221 or 1-866-800-5209 and ask to speak to the Refworks administrator about a login problem (currently Cindy Schmidt). The RefWorks administrator can reset your password for you.

d. Are you encountering a situation in which there is NO error or invalid entry message but no progress in navigating to your account? This problem is seen with certain web browsers (mostly specific versions of IE). You can either switch to a different browser or close all the current browser windows that are open, reopen the browser and try logging in again.


2. Are you looking at the following login screen?

The above is not the RefWorks login page, it is our Library's proxy server login. Login with your UNMC NetID/UNMC e-mail username and password.

If logging in with your UNMC NetID/UNMC e-mail username and password doesn't work, you can still use RefWorks, go to http://www.refworks.com, click the "Login" 'button.' Enter UNMC's group code in the login box that appears.

I can’t log into Write-n-Cite

There are a variety of possible reasons for this problem.
1. You may be seeing the group code log-in screen for the first time and may need to be reminded that we
have a group code, how to find it, etc. Go to http://info.unmc.edu/library/refworks.html
2. Our group code changes once a year. You may have the old group code. Go to http://info.unmc.edu/library/refworks.html to get the new code.
3. You may have downloaded Write-n-Cite from another institution’s license (another institution’s
webpage). Sometimes RefWorks users just do a -- Write-n-Cite software download – search using Google and end up downloading the Canadian
another institution's version of Write-n-Cite
You may need to reinstall Write-n-Cite
1. Save and close your Word documents.
2. Log into your UNMC RefWorks account
3. Use RefWorks “Tools” menu to select “Write-n-Cite.” A pop-up window will appear.
4. Click on the download link that is appropriate for your computer system.
5. You will need to run the downloaded software.
6. You will be asked, at some point, whether you want to uninstall the version of Write-n-Cite that is currently installed on your computer. Click “yes”
7. An automatic installation wizard will appear. Follow the instructions provided.
8. Say “No” when asked if you want to start Write-n-Cite now.

Write-n-Cite changes the format of the in-text citations (bolds, underlines, etc) every time the you use the “create bibliography” feature

It’s possible that there’s something wrong with the output style that’s being used to format the document. If so, Cindy or Brian will be glad to help you create a revised output style.

However’ there’s also another possbility. It’s possible that a Word style template has been applied to the section of the document containing the citation. This is most likely if you composed your document in a grant template or other type of template.

In Word 2007, you can check for a style template as follows:
1. Highlight one of the problematic citations.
2. Use the arrow in the lower-right-hand corner of the “Styles” section of Word’s header to open the “Styles” list.

3. Scroll through the list until you find the boxed style. In the example below, the “nihHeader 1” template has been applied.
4. Click on a different style to change the style of the citation (you may wish to use “Normal” or “Arial, 11pt” for example). If your choice changes the font, you can apply a different font using the drop-down menu in the “Font” section of the Word header.


In Word 2003, you can check for a style template as follows:
1. Use the Word "Format" menu to select "Styles and formatting." A “Style and Formatting” pane will appear to the right of the Word document.
2. Highlight the problematic portion of the text
3. Scroll through the styles in the “Style and formatting” pane until you find the style that is currently in use (it is usually underlined, highlighted or boxed in some way)
4. If a header style or other template style (like nihheader) has been used, select a new style like Normal or "Arial 11 pt" from the "style and formatting" pane. If your choice changes the font, you can apply a different font using the Word’s font toolbar or the “Font” option available through the “Format” menu.

WNC III says "Your document has been processed …. with no errors," but one or more in-text citations are not formatted

This is usually the result of the presence of WNC v. 2 code in a WNC III document

Diagnostic Method:
Scroll to a non-formatted citation
Click your cursor inside the code.
Is the code highlighted?
If not, it's probably WNC v. 2 code rather than the WNC III code you need.


Instructions for fixing the problem
1. In WNC III, use the "Tools menu to select "Convert to WNC III Document"
Click the "Convert" button that appears.
2. When the document has been converted, click the WNC III "Bibiography" button
Hit the "Create Bibliography" button that appears.

In-text citations are not grouped correctly

For example, a citation appears as
[1] [2]
instead of appearing as
[1-2]

, or an author year style in-text citation appears as
(Wing 2009) (Smith 2008)
instead of appearing as
(Wing 2009; Smith 2008)


Some in-text citations have been inserted incorrectly. Instead of inserting a second citation in a specific location inside the code for the first citation, the second citation was inserted separately.
ex.
{{17 Wing, R.R. 2001}} {{15 Jeffery, R.W. 2004}}
instead of
{{17 Wing, R.R. 2001;15 Jeffery, R.W. 2004}}


If you are using WNC III you can approach this problem in one of two ways.

1. If you dealing with a single instance of this problem,
completely highlight one of the code sets (include the entire grey area)
make a note of the references included in the highlighted code
hit the backspace or delete key on your keyboard place your cursor immediately to the left of the }} at the
end of the remaining code set and use WNC III to insert code for the reference/references you just
deleted.

2. If there are many instances of adjacent code sets,
a. Use the "Tools" menu to "Revert to WNC v. 2 Document". Hit the "Revert" button
b. Once the document has been successfully reverted, use Word’s “Find” and replace feature (Ctl H on
Windows machines) to find instances of
}}{{
and replace with
;

{{17 Wing, R.R. 2001}} {{15 Jeffery, R.W. 2004}}
becomes
{{17 Wing, R.R. 2001; 15 Jeffery, R.W. 2004}}
c. Use Word’s “Find” and replace feature to find instances
of
}} {{
(note space between sets of brackets) and replace with
;
d. Use Word’s “Find” and replace feature to find instances
of
}} {{
(note 2 spaces between sets of brackets) and replace with
;
e. You may also want to look for brackets separated by larger numbers of
spaces
f. Use the WNC III "Tools" menu to select "Convert to WNC III document". Hit
the "Convert" button
g. Click on the WNC III “Bibliography” button and “Create Bibliography”

If you are using WNC v. 2
a. Once the document has been successfully reverted, use Word’s “Find” and replace feature (Ctl H on
Windows machines) to find instances of
}}{{
and replace with
;

{{17 Wing, R.R. 2001}} {{15 Jeffery, R.W. 2004}}
becomes
{{17 Wing, R.R. 2001; 15 Jeffery, R.W. 2004}}

b. Use Word’s “Find” and replace feature to find instances
of
}} {{
(note space between sets of brackets) and replace with
;
c. Use Word’s “Find” and replace feature to find instances
of
}} {{
(note 2 spaces between sets of brackets) and replace with
;

d. You may also want to look for brackets separated by larger numbers of spaces, commas, etc.

e. Click on the WNC v.2 “Bibliography” button and “Create Bibliography”

"Create bibliography" changes the document's spacing and inserts returns after each citation.

1. The problem was created because track changes was on and/or changes had not been
accepted prior to formatting with Write-n-Cite’s “Create Bibliography” button.
2. To correct the problem, accept all changes.
3. Turn off track changes.
4. Use the Write-n-Cite III "Tools" menu to "Display unformatted citations"
5. Save the document.
6. Click on the “Bibliography” button and “Create Bibliography”

Write-n-Cite is producing a “Reference __ was not found in your database" message

This problem usually occurs when duplicates aren't rigorously checked after every import, but are checked occasionally. A duplicate pair member that has already been inserted in a document has been deleted. One can usually find another record for the reference in the database (the retained member of the duplicate pair).

1. Record the reference number or numbers that appear in the error message.
2. If you are using Write-n-Cite III (WNC III), use the WNC "Tools" menu to "Revert to WNC v. 2 document"
3. Once you are looking at a document with WNC v. 2 code, search for the "Ref ID" number that appeared in the WNC error message.
4. When you locate the problem Ref ID number, note the authors name and publication date that are associated with the number.
5. Search your RefWorks database for a RefWorks record with that author's name and that publication year. If you have found the correct reference, note the ref ID associated with the reference.
6. Replace all instances of the problem Ref ID in your document's RefWorks code with the Ref ID for the record that still exists in your RefWorks account.
7. Keep searching for and replacing the missing Ref ID until the whole document has been searched.
8. Repeat steps 3-7 for the next problem Ref ID
10. If you are using WNC III, use the "Tools" menu to "Convert to WNC III Document"
11. Click on the “Bibliography” button and “Create Bibliography”

Write-n-Cite is producing a “Length is null or not an object” message.

If you are using Write-n-Cite III (WNC III), start by using the "Tools" menu to "Revert to WNC v. 2 document". WNC v.2 has no hidden code. All empty citation placeholders will be visible.
2. Once you have converted to WNC v. 2, or if you are using WNC 2, use Word's Find feature to find and delete instances of

{{}}

{{ }}

and

{{ }}

3. Save your changes.
4. If you are using WNC III, use the WNC "Tools" menu to "Convert to WNC III"
5. Click on the “Bibliography” button and “Create Bibliography”

What is the RefWorks group code?

The group code is a password to the UNMC RefWorks license. To find the current RefWorks group code:
1. Go to McGoogan Library homepage
2. Click on “R” link in Quick Links box
3. Click on info button next to “RefWorks” link
The link goes to an intranet page. Off-campus users will have to log-in
with their UNMC Net ID’s to get to this page.
4. Look for the group code. It is displayed in bold-faced large font. The code
changed last October and will change again this coming October or November.

Importing records from a bibliographic-manager-format, EBSCOhost alert into RefWorks.

EBSCOhost search alert results can be requested in "bibliographic manager" format. Unfortunately, as received, the alert records can only be imported into RefWorks one record at a time. If you try to import the entire list of records, as received, all the info will be combined in a single RefWorks record.

To get a list of records in an EBSCOhost alert to import into RefWorks correctly,
1. Copy the whole list of records
2. Paste the records into Word (or WordPad)
3. Type -- Record: -- in front of each record number.
4. Import the edited records into RefWorks.

Do I really have to delete duplicates? Is it okay to insert citations with two different records for a single reference?

I wish I could say that it would be okay to keep duplicates, but, unforunately, using both members of a duplicate pair of RefWorks records to insert citations in a single paper does cause major problems. The reference will be listed twice in your bibliography, and, if you are using a numbered in-text citation style like the NEJM or AMA style, the in-text citations created using the different members of the duplicate RefWorks record pair will get different reference numbers.

Because of these potential problems, it's best to check for duplicate records every time you bring a new set of references into RefWorks-- do this immediately after importing the references.

If you organize your references in folders, I would recommend turning off the RefWorks' automatic duplicate marking feature to make the duplicate deletion process easier. To turn off the automatic duplicate marking, use the RefWorks "Tools" menu to select "Customize", mark "No" next to "Automatically mark duplicates" and then click on the "Save" button at the bottom of the page. There are many reasons to turn off the automatic marking. One of these is that both members of a duplicate pair or the wrong members of a duplicate pair (the older members) are sometimes marked for deletion. Also putting references you wish to keep into additional folders before deleting the newer pair members is made much more difficult by automatic duplicate marking.

To check for duplicates, as you probably know, you use the RefWorks "View" menu to select "Duplicates" and then either "exact match" or "close match". Check the duplicate pairs that are lined up by RefWorks to make sure they are really duplicates. You will usually want to keep the pair member with the lower Ref ID number as you might you have already used this pair member to insert a citation. Check to be sure that this pair member is represented in the folder into which the pair member that you plan to delete was imported. If not, you can put the older pair member(the member you plan to keep) in the additional folder by checking the box in front of the older pair member and using the "Put in folder" drop-down menu to select the folder in which the newer pair member is housed. Finally, decheck the references you wish to keep and check the pair members that you need to delete (usually the members with the higher ref ID numbers are deleted), and then click on the "delete" button. Deleted references can be accessed and restored for 30 days. To access deleted references hover over the "Folders" menu , then hover over "View", and select "deleted references" in the submenu that appears.

Can I export my references out of RefWorks so that the Abstract is printed?

If you just need a formatted reference list of references that includes abstracts, try the instructions below.

1. Log into your RefWorks account.
2. Click on the "Tools" menu.
3. Select "Output Style Manager"
4. After reaching the "output Style Manger" page, add the following 3 output styles -- "APA 5th -- Annotated with abstracts.....", "APA 6th -- Annotated with abstracts.....", and "Abstract View -- UNMC" -- to your list of favorites. (To add a style to your favorites list, select the style from the "Choose Output Style" box and click on the "Add to Favorites" button)
5. Click on RefWorks' "Bibliography" button/menu
6. When you reach the "Bibliography" page, use the "Output Style" drop-down menu to select one of the three styles you just added to your favorites list.
7. Click on the circle/radiobutton next to "Format a Bibliography from a List of References". You can then choose to have the reference list created in Word or in html (html is faster) and you can choose which group of references you want to format.
8. When you have made all choices make sure all pop-up blockers are turned off and click the "Create Bibliography" button.

If these instructions don't give you the output you need, let me (Cindy Schmidt) know. I can create an output style that will produce almost any kind of output you might want. There are also export options that allow you to import data (including abstracts) into an Excel spreadsheet. Using the Excel spreadsheet various types of tables can be created.

How can I import references from a .doc file to refworks?

I am assuming that you need to import records corresponding to the references listed in a .doc file. If the references refer to biomedical journal articles indexed by MEDLINE, it will probably be easiest to:
1. (a) Open your .doc and (b) open an internet browser and log into your RefWorks account.
2. use the RefWorks "Search" menu to select "Online Catalog or database"
3. highlight and copy an article title from the list of references in your .doc
4. paste the title in the "Quick Search" box on the RefWorks "Online Catalog or Database" page. If the article title is rather generic (e.g. "Treating Osteoporosis"), type in one or more authors names also. Separate the title and each author's name by AND. For example:
Treating Osteoporosis AND Smith AND Stassen AND Flint
(It is important that the "AND"s be in all caps. Correct spelling is also vital.)
5. Hit the "Search" button.
6. A pop-up window or new tab will appear. This page will contain the results for the search you entered.
7. Click the box for the reference you wish to import.
8. Use the "Import" button or the "Import to Folder" drop down menu to bring the record into your account. You will be asked if you're sure you want to import the reference and you will have to okay that action.
9. Repeat steps 3-8 for each of the listed references.

I want RefWorks to re-use the RefID numbers that had been used by the 2000 references I just deleted. How can I make it re-use these RefID numbers?

You cannot make RefWorks reuse the RefID numbers that had been used for references that have now been deleted.

In fact, it's important that these numbers NOT be re-used. Ref ID numbers are the primary way RefWorks identifies the citations you wish to insert in your documents. Let's say you insert a citation for the reference with RefID 6000 in a paper. Let's further suppose that, while using RefWorks to check for duplicates, you delete the reference with RefID 6000 by mistake. Because RefWorks doesn't reuse RefID's, when you format your paper, you will be told that RefID 6000 doesn't exist. You will be able to look at the code for RefID 6000 to determine what reference you wished to insert, and you will be able to fix the problem by citing the new record for the reference or by restoring RefID 6000 from the "Deleted References" location. If RefWorks reused RefID's, Ref ID 6000 might have been assigned to a new reference and that incorrect citation/reference would have been inserted in your paper.

If you want to start an account from scratch (starting with RefID 1), you can create a new account and import the records into that account. However, you will never be able to get an account that re-uses the RefID's for deleted references. (Other bibliographic management programs have this same prohibition on re-using the automatically assigned numbers).

APA, 6th edition

APA 6th edition is available in RefWorks now. To make the style available when formatting a paper:
1. Go to "Tools" and select "Output Style Manager" .
2. When the "Output Style Manager" page appears, search for , or scroll down to, "APA 6th -- American Psychological Association, 6th Edition"
3. Click on "APA 6th -- American Psychological Association, 6th Edition" and click "Add to Favorites".

You can change your APA preview in RefWorks from 5th to 6th edition by using the "Tools" menu to select the "Customize" page. In the "Reference List Options" section under "Output Styeles Choices for Reference View" change your APA 5th choice to APA 6th.
Please pass the information on to anyone you think may be interested.

Write-n-Cite III "cite" links not working

Occasionally, Write-n-Cite III users will click a "cite" link and end up waiting fruitlessly, and seemingly forever, for the insertion of RefWorks code. Sometimes Word will stop responding to mouse and keyboard clicks.

If this happens, you will probably end up having to close Write-n-Cite and Word. There are several things you might want to try.

Before trying these it is important to determine whether you are using the correct version of Write-n-Cite. With Windows Vista or Word 2007, you must use Write-n-Cite III. With Macs you must use Write-n-Cite 2.5 or 2.0 (Write-n-Cite 2 is no longer available for download but if you downloaded it in the past, it will still work with versions of Word for Mac that PREDATE Word 2008. For Word 2008, you must install Write-n-Cite 2.5)

If you have installed the correct version of Write-n-Cite, here are the things you might need to try:
A. Sometimes restarting your computer will fix the problem. After restarting your computer, you can reopen your document, open Write-n-Cite, log-in, try inserting a citation. If Word freezes again, you may be able to use the task manager to close Word and Write-n-Cite. Try clicking the Ctl/Alt/Delete keys to reach the task manager. If you reach the task manager try ending the Word and Write-n-Cite tasks. If this doesn't work, you'll have to restart the computer.
B. Sometimes there's a problem with your Word document that can be easily fixed. After restarting the computer or ending Write-n-Cite and Word with the task manager, try opening a new (blank) Word document, open Write-n-Cite, click one of the "cite" links. Is code inserted promptly in the new document? If so, there may be a problem with your old document. You can usually solve this problem easily by creating a new copy of your document, To create a new copy of your document,1) use Word's "Edit" menu to select "Select all"; 2) use Word's "Edit" menu to select "Copy"; 3) open a new (blank) Word document; 4) use Word's "Edit" menu in the new (blank) document to select "Paste"; 5) the new document should now be an identical copy of your old document; 6) save the newly created copy of the old document with a new name; 7) open Write-n-Cite from within the newly created copy; 8) try clicking on a "cite" link. Hopefully the cite links will work in the new copy of your document.
C. If options A and B don't work, try reinstalling Write-n-Cite. Be sure you close Microsoft Word before you install Write-n-Cite. To reinstall Write-n-Cite, 1)use an internet browser to go to your RefWorks account (go to RefWorks not Write-n-Cite), 2) place your cursor over the RefWorks "Tools" menu and select "Write-n-Cite", 3) a pop-up window with download links will appear, 4) click on the appropriate download link, 5) if you are using Internet Explorer you will need to click "Run" a couple times -- Be sure you say "Yes" when asked whether you want to uninstall the old version of Write-n-Cite, 6) when the uninstall is complete proceed to the installation, 7) you will need to click "Next" several times and then "Finish", 8) Say "NO" when asked whether you want to start Write-n-Cite now. Now open a blank Word document, open Write-n-Cite and try inserting a citation. If this works open the document of interest and try inserting a citation in that document.
D. If these steps don't work, let us know (we may have heard of some additional things to try). Alternately, you may wish to contact Refworks tech support. To contact RefWorks Tech Support, open your RefWorks account, place your cursor over the "Help" menu and click on "Contact Us."

Firefox "Secure Connection Failed" warnings

Here are the steps that are needed to gain access to several library resources (including RefWorks) when the Firefox "Secure Connection Failed" warning appears. 1) When the "Secure Connection Failed" message appears while you are trying to access a Library resource, click on the "Or you can add an exception" link. 2) The display will change slightly. Click on the "Add Exception" button that appears. 3) The "Add Security Exception" dialog box will appear. Click on the "Get Certificate" button. 4) The display will change slightly. Click on the "Confirm Security Exception" button. 5) When you click on RefWorks in the future, you may be warned about the bad security certificate and, if prompted, should click the button or link that indicates your desire to continue to the website.

Linking to a pdf or other file stored on a computer

Facilitating access to full-text through RefWorks by adding links to saved files

A few points to consider before you begin:

You may have problems linking to documents stored on your C:\drive. The inability to link from web pages to files on the C:\ drive is a security feature that was introduced in Windows XP Service Pack 2. If you have documents stored on a folder on your C:\ drive, perhaps you can copy them to a server with a stable location name? If you wish to obtain access to files saved on a server from multiple computers, it is important that the server in question have the same drive name (e.g. H:\) on all the computers.

The method described below works best if you use Internet Explorer.

Creating links to saved files is easiest if you avoid using spaces or underscores in filenames and folder names, but it is possible, with a little more work, to create links to folders/files with underscores and spaces in their names.

In order to link to a file on your computer you may need to specify RefWorks as a trusted site within your browser. If you are using Internet Explorer you would do the following:1. Go to Tools and Internet Options. 2. Click on the Security tab and click on Trusted Site. 3. Click on Sites and type in https://www.refworks.com/_.

The notes above and the instructions below have been excerpted, with the exception of a few minor revisions, from: RefWorks: Linking to Full-text. University of Wisconsin -- Madison, last updated August 28, 2008, accessed September 30,2008. Available at: http://www.library.wisc.edu/refworks/quick-start.html#link-to-full-text_


Adding a link to a pdf or other file stored on a computer

1. Find and copy the complete path/pathway to your .pdf/file.
An easy way to get the path to your saved file is to use your web browser. The following instructions apply to Internet Explorer 7. Open your web browser and click on File and Open. An "Open" dialog box will appear. Click on the "Browse" button. A "Windows Internet Explorer" dialog box will appear. Use the box's "File as type" drop-down menu to select "All files". Browse to your file location, click on the file and click the "Open" button. You now can copy the pathway from the "Open:" box (in the "Open" dialog box) or click the "Open" button (in the "Open" dialog box) and copy the pathway from the browser's "Address" box. The pathway may look something like the following:

E:\reflinks\sample.pdf


2. Click on the "Edit" link in the appropriate RefWorks record (the "Edit" link is next to the "Check for UNMC full-text" button). The "Edit Reference" screen will appear. Paste the path into either the "links" or "url" field.


3. Edit the pasted path as follows
a. Type --

file:///

-- before the path. This will create a link that looks something like the following:

Example: file:///E:/reflinks/sample.pdf_


b. replace any spaces in the path with --

%20

If our file name had been "sample document", our edited link would look like the following:

Example: file:///E:/Reflinks/sample%20document.pdf_

c. Underscores should not be replaced. Unfortunately, they can resemble spaces when an entire link is underlined.

4. Click on "Save Reference".

5. Click on the "View" link to display your record with the linked file pathway. Simply click on the link to open and view the pdf or file.
The links you add to records will be visible whenever you use the "Switch to" menu to display the "Full View" in RefWorks.

I'm getting a -- 'length' is null or not an object -- error message. What should I do?

If you are seeing this message, you are probably using Write-n-Cite III. Sometimes Write-n-Cite III users insert citations in a specific location and then realize they don't want any citations in that location. Using the "Edit Citation" link it is possible to remove the inserted references, but it is easy to forget to remove the curly-Q brackets defining the in-text location as an in-text citation site. Use Ctl F or Edit->Find to search for instances of {{. Alternately, search for {{}}, then for {{ }}, then for {{ }}, etc. to find empty sets of curly-Q brackets separated by different numbers of spaces. When you find an empty {{ }}, highlight it and delete it.

Some Ref Works users will remember that it used to be necessary to revert to Write-n-Cite II before removing the {{}}'s and then convert back to Write-n-Cite III. Fortunately, all this reverting and converting is no longer necessary.

RefWorks isn't working. What should I do?

RefWorks like any internet-based resource will occasionally stop working for unclear reasons. Before deciding that something is wrong with RefWorks worldwide, I try clicking on my internet browser's "Refresh" button. If the "Refresh" button doesn't produce a functioning version of RefWorks, I try one of the following maneuvers at a time until I reach a functioning version of Refworks:

• I try closing all my browser windows and then open a new iteration of the browser.
• I try using the Internet browser's "Tools" menu to access "Options" or "Internet Options" and then delete all cookies, cached internet files and my internet history.
• I try using a different internet browser. Since I usually use Internet Explorer, I would try switching to Mozilla Firefox.
• I restart my computer.

I've rarely encountered a situation when one of the above steps doesn't work.

With Refworks the only other thing I might try is changing the way I access the RefWorks website. Instead of using the link to RefWorks on the Library's homepage, I would try going directly to http://www.refworks.com, using the Log-in button, entering UNMC's group code, and then logging into my account. Going straight to refworks.com can solve a couple of different potential problems. If you are working from outside the campus network, going straight to refworks.com lets you avoid communicating through the Library's proxy server. The proxy server makes your communications look like they're coming from on-campus which improves your access to full-text journal articles, but the proxy server also slows communications, and comes with a time-out function which can prematurely terminate long uploads or downloads. If your problems originate when you try to upload or download a large file, it's definitely worth avoiding the proxy server time-out by accessing RefWorks directly through the www.refworks.com site. When you're on-campus, the way you access RefWorks shouldn't matter. However, there was one instance recently when IP addresses weren't being assigned correctly on campus (the campus uses a non-fixed IP system) and this caused problems with resource access from many campus computers. It's possible that going straight to www.refworks.com might be helpful in that type of situation -- but not certain.

If none of the steps listed above gets you back to a functioning version of RefWorks, call the Library Reference Desk 559-6221 or contact RefWorks technical support. It's possible that RefWorks is experiencing server problems, etc. but, if not, we may be able to help. If you contact us by e-mail, please describe the exact step/s that isn't/aren't working.