I can't log in to my account

1. Does the screen you're viewing contain one of the log-in boxes shown below?

"

If so, answer the following questions:

a. Have you already created a RefWorks account or are you trying to use your UNMC NetID to log-in? You must "Sign up for an individual account" (using the link under "New to RefWorks") before you can use RefWorks. You will select your own RefWorks username and password when you register.

b. Does the login box contain the words "University of Nebraska Medical Center?" If not, click on the "Login using your group code" OR "group login" link. Enter UNMC's group code in the login box that appears.

c. Does the "You have made an invalid entry" message appear even though you're sure you're entering the correct login and password? Review question b above. If this doesn't resolve the problem try clicking the "forgot your password" link. You will be asked to enter the e-mail associated with your account. A list of all usernames and passwords associated with that e-mail will be sent to you. If you still have problems after checking this list of usernames and passwords, call the reference desk 402-559-6221 or 1-866-800-5209 and ask to speak to the Refworks administrator about a login problem (currently Cindy Schmidt). The RefWorks administrator can reset your password for you.

d. Are you encountering a situation in which there is NO error or invalid entry message but no progress in navigating to your account? This problem is seen with certain web browsers (mostly specific versions of IE). You can either switch to a different browser or close all the current browser windows that are open, reopen the browser and try logging in again.


2. Are you looking at the following login screen?

The above is not the RefWorks login page, it is our Library's proxy server login. Login with your UNMC NetID/UNMC e-mail username and password.

If logging in with your UNMC NetID/UNMC e-mail username and password doesn't work, you can still use RefWorks, go to http://www.refworks.com, click the "Login" 'button.' Enter UNMC's group code in the login box that appears.

I can’t log into Write-n-Cite

There are a variety of possible reasons for this problem.
1. You may be seeing the group code log-in screen for the first time and may need to be reminded that we
have a group code, how to find it, etc. Go to http://info.unmc.edu/library/refworks.html
2. Our group code changes once a year. You may have the old group code. Go to http://info.unmc.edu/library/refworks.html to get the new code.
3. You may have downloaded Write-n-Cite from another institution’s license (another institution’s
webpage). Sometimes RefWorks users just do a -- Write-n-Cite software download – search using Google and end up downloading the Canadian
another institution's version of Write-n-Cite
You may need to reinstall Write-n-Cite
1. Save and close your Word documents.
2. Log into your UNMC RefWorks account
3. Use RefWorks “Tools” menu to select “Write-n-Cite.” A pop-up window will appear.
4. Click on the download link that is appropriate for your computer system.
5. You will need to run the downloaded software.
6. You will be asked, at some point, whether you want to uninstall the version of Write-n-Cite that is currently installed on your computer. Click “yes”
7. An automatic installation wizard will appear. Follow the instructions provided.
8. Say “No” when asked if you want to start Write-n-Cite now.

Write-n-Cite changes the format of the in-text citations (bolds, underlines, etc) every time the you use the “create bibliography” feature

It’s possible that there’s something wrong with the output style that’s being used to format the document. If so, Cindy or Brian will be glad to help you create a revised output style.

However’ there’s also another possbility. It’s possible that a Word style template has been applied to the section of the document containing the citation. This is most likely if you composed your document in a grant template or other type of template.

In Word 2007, you can check for a style template as follows:
1. Highlight one of the problematic citations.
2. Use the arrow in the lower-right-hand corner of the “Styles” section of Word’s header to open the “Styles” list.

3. Scroll through the list until you find the boxed style. In the example below, the “nihHeader 1” template has been applied.
4. Click on a different style to change the style of the citation (you may wish to use “Normal” or “Arial, 11pt” for example). If your choice changes the font, you can apply a different font using the drop-down menu in the “Font” section of the Word header.


In Word 2003, you can check for a style template as follows:
1. Use the Word "Format" menu to select "Styles and formatting." A “Style and Formatting” pane will appear to the right of the Word document.
2. Highlight the problematic portion of the text
3. Scroll through the styles in the “Style and formatting” pane until you find the style that is currently in use (it is usually underlined, highlighted or boxed in some way)
4. If a header style or other template style (like nihheader) has been used, select a new style like Normal or "Arial 11 pt" from the "style and formatting" pane. If your choice changes the font, you can apply a different font using the Word’s font toolbar or the “Font” option available through the “Format” menu.

WNC III says "Your document has been processed …. with no errors," but one or more in-text citations are not formatted

This is usually the result of the presence of WNC v. 2 code in a WNC III document

Diagnostic Method:
Scroll to a non-formatted citation
Click your cursor inside the code.
Is the code highlighted?
If not, it's probably WNC v. 2 code rather than the WNC III code you need.


Instructions for fixing the problem
1. In WNC III, use the "Tools menu to select "Convert to WNC III Document"
Click the "Convert" button that appears.
2. When the document has been converted, click the WNC III "Bibiography" button
Hit the "Create Bibliography" button that appears.

In-text citations are not grouped correctly

For example, a citation appears as
[1] [2]
instead of appearing as
[1-2]

, or an author year style in-text citation appears as
(Wing 2009) (Smith 2008)
instead of appearing as
(Wing 2009; Smith 2008)


Some in-text citations have been inserted incorrectly. Instead of inserting a second citation in a specific location inside the code for the first citation, the second citation was inserted separately.
ex.
{{17 Wing, R.R. 2001}} {{15 Jeffery, R.W. 2004}}
instead of
{{17 Wing, R.R. 2001;15 Jeffery, R.W. 2004}}


If you are using WNC III you can approach this problem in one of two ways.

1. If you dealing with a single instance of this problem,
completely highlight one of the code sets (include the entire grey area)
make a note of the references included in the highlighted code
hit the backspace or delete key on your keyboard place your cursor immediately to the left of the }} at the
end of the remaining code set and use WNC III to insert code for the reference/references you just
deleted.

2. If there are many instances of adjacent code sets,
a. Use the "Tools" menu to "Revert to WNC v. 2 Document". Hit the "Revert" button
b. Once the document has been successfully reverted, use Word’s “Find” and replace feature (Ctl H on
Windows machines) to find instances of
}}{{
and replace with
;

{{17 Wing, R.R. 2001}} {{15 Jeffery, R.W. 2004}}
becomes
{{17 Wing, R.R. 2001; 15 Jeffery, R.W. 2004}}
c. Use Word’s “Find” and replace feature to find instances
of
}} {{
(note space between sets of brackets) and replace with
;
d. Use Word’s “Find” and replace feature to find instances
of
}} {{
(note 2 spaces between sets of brackets) and replace with
;
e. You may also want to look for brackets separated by larger numbers of
spaces
f. Use the WNC III "Tools" menu to select "Convert to WNC III document". Hit
the "Convert" button
g. Click on the WNC III “Bibliography” button and “Create Bibliography”

If you are using WNC v. 2
a. Once the document has been successfully reverted, use Word’s “Find” and replace feature (Ctl H on
Windows machines) to find instances of
}}{{
and replace with
;

{{17 Wing, R.R. 2001}} {{15 Jeffery, R.W. 2004}}
becomes
{{17 Wing, R.R. 2001; 15 Jeffery, R.W. 2004}}

b. Use Word’s “Find” and replace feature to find instances
of
}} {{
(note space between sets of brackets) and replace with
;
c. Use Word’s “Find” and replace feature to find instances
of
}} {{
(note 2 spaces between sets of brackets) and replace with
;

d. You may also want to look for brackets separated by larger numbers of spaces, commas, etc.

e. Click on the WNC v.2 “Bibliography” button and “Create Bibliography”

"Create bibliography" changes the document's spacing and inserts returns after each citation.

1. The problem was created because track changes was on and/or changes had not been
accepted prior to formatting with Write-n-Cite’s “Create Bibliography” button.
2. To correct the problem, accept all changes.
3. Turn off track changes.
4. Use the Write-n-Cite III "Tools" menu to "Display unformatted citations"
5. Save the document.
6. Click on the “Bibliography” button and “Create Bibliography”

Write-n-Cite is producing a “Reference __ was not found in your database" message

This problem usually occurs when duplicates aren't rigorously checked after every import, but are checked occasionally. A duplicate pair member that has already been inserted in a document has been deleted. One can usually find another record for the reference in the database (the retained member of the duplicate pair).

1. Record the reference number or numbers that appear in the error message.
2. If you are using Write-n-Cite III (WNC III), use the WNC "Tools" menu to "Revert to WNC v. 2 document"
3. Once you are looking at a document with WNC v. 2 code, search for the "Ref ID" number that appeared in the WNC error message.
4. When you locate the problem Ref ID number, note the authors name and publication date that are associated with the number.
5. Search your RefWorks database for a RefWorks record with that author's name and that publication year. If you have found the correct reference, note the ref ID associated with the reference.
6. Replace all instances of the problem Ref ID in your document's RefWorks code with the Ref ID for the record that still exists in your RefWorks account.
7. Keep searching for and replacing the missing Ref ID until the whole document has been searched.
8. Repeat steps 3-7 for the next problem Ref ID
10. If you are using WNC III, use the "Tools" menu to "Convert to WNC III Document"
11. Click on the “Bibliography” button and “Create Bibliography”